Shipping policy

Order Processing

Orders are typically processed and shipped within 3-5 business days after payment is received.

Orders are not shipped on weekends or holidays.

During periods of high order volume, processing times may be longer. If there is a significant delay in shipping your order, we will contact you using the email address provided at checkout.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on the destination, shipping method selected, and package weight.

Estimated delivery times are provided by the shipping carrier and are not guaranteed.

Tracking Information

Once your order ships, you will receive a shipping confirmation email containing tracking information, if available.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

We are not responsible for delays, lost shipments, or additional shipping charges resulting from incorrect or incomplete addresses provided by the customer.

Lost or Damaged Shipments

If your order is lost or arrives damaged, please contact us as soon as possible so we can work with the shipping carrier to resolve the issue.

International Shipping

At this time, we ship only to locations where shipping options are displayed at checkout. Any applicable duties, taxes, customs fees, or import charges are the responsibility of the customer unless otherwise stated.

Contact Us

For shipping questions, please contact:

Tidesy Support
Email: store@tidesy.com