Refund policy

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We want you to be completely satisfied with your purchase. If you are not satisfied, you may return eligible items in accordance with the policy below.

Return Eligibility

We accept returns within 30 days of the delivery date.

To qualify for a return, the product must:

  • Be in new and unused condition
  • Be returned in its original packaging
  • Include all original parts, accessories, manuals, cables, and inserts
  • Be in the same condition in which it was received
  • Show no signs of installation, modification, wear, misuse, or damage

We reserve the right to inspect all returned items before issuing a refund.

Non-Eligible Returns

The following items are not eligible for return or refund:

  • Products that have been installed, mounted, configured, or integrated into another device or system
  • Products showing signs of use, wear, alteration, modification, or tampering
  • Products damaged due to misuse, neglect, improper installation, accidents, or unauthorized repair attempts
  • Products returned with missing parts, accessories, manuals, packaging, or other originally included contents
  • Products showing evidence of water damage, liquid exposure, corrosion, or environmental damage

Return Shipping

Customers are responsible for all return shipping costs.

We recommend using a trackable shipping method and retaining proof of shipment until the return has been received and processed.

Original shipping charges paid at the time of purchase are non-refundable.

Refunds

Once your return is received and inspected, we will notify you of the approval or denial of your refund.

If approved, your refund will be issued to the original payment method used for the purchase.

Refunds will be calculated as follows:

Purchase Price minus:

  • Original shipping charges
  • A $10.00 restocking fee per returned item

Please allow a reasonable amount of time for your financial institution to process and post the refund.

Damaged, Defective, or Incorrect Items

If you receive a product that is damaged, defective, or incorrectly shipped, please contact us within 7 days of delivery.

When a returned item is confirmed to be defective, damaged upon arrival, or shipped in error by us, no restocking fee will be charged, and reasonable return shipping costs may be reimbursed at our discretion.

Contact Us

For return requests or questions regarding your order, please contact:

Tidesy Support
Email: store@tidesy.com

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